Slow response times

Incident Report for BigCommerce

Resolved

This incident has been resolved.

Posted Jul 12, 2017 - 16:15 CDT

Update

After a brief period of expected response times, we are seeing increase error rate which are causing increased response times. BigCommerce engineers are attempting a further fix.

Posted Jul 12, 2017 - 15:57 CDT

Monitoring

A fix has been deployed and response times have returned to expected levels.

Posted Jul 12, 2017 - 15:53 CDT

Identified

BigCommerce engineers have identified the affected components and are preparing a fix. We hope to resolve this issue shortly.

Posted Jul 12, 2017 - 15:34 CDT

Investigating

BigCommerce engineers are investigating a increase in store response times. We will update with findings shortly.

Posted Jul 12, 2017 - 15:29 CDT

This incident affected: Control Panel and Storefront.