Webhooks Delay

Incident Report for BigCommerce

Resolved

BigCommerce engineers observed an issue beginning at approximately 15:24 UTC, which delayed webhooks delivery for a subset of stores. The issue was resolved at 17:01 UTC and all services are fully operational.
Posted Feb 25, 2025 - 11:09 CST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Feb 25, 2025 - 11:00 CST

Investigating

BigCommerce engineers are currently investigating intermittent delays with webhooks delivery to a subset of stores. We will keep you informed with updates as they become available.
Posted Feb 25, 2025 - 10:50 CST
This incident affected: API & Webhooks.
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