Email delivery issues
Incident
Report for BigCommerce
Resolved
Our engineering team has resolved the issue and emails are being delivered. There may be a minor delay for previously unsent messages as the system works through any backlog.
Monitoring
The routing changes have been implemented and mail is now being delivered but is currently experiencing a delay of up to 2 hours as we process the queue of undelivered mail. We will continue to closely monitor the platform through this period.
Update
The engineering team is continuing to work on implementing a network routing fix to the email infrastructure. We expect a resolution to this issue soon and mail to begin delivering.
Update
We are continuing to work on a fix for this issue.
Identified
The engineering team has identified a networking issue related to our smtp mail infrastructure and are currently working to implement a fix. Unreceived email is currently delayed.
Investigating
BigCommerce engineers are investigating reports of merchant and customer emails not being delivered.
This incident affected: Email.