Search and Faceted Search Indexing Delayed
Incident
Report for BigCommerce
Resolved
The search service has remained stable for several hours now. We will continue to work to reindex the small number of stores that are still out of sync.
Monitoring
The search system is now performing appropriately for the most part. Some stores are still waiting to be re-indexed to correct stale data but otherwise all systems are nominal and search requests should be returning up to date data in a timely manner.
Update
BigCommerce Engineers have stabilised the search platform. In some circumstances you may still notice upto a 60 second delay before your content is updated in search. We are working to rectify this very soon.
Some stores data in search is out of sync with the daa in their control panel. We will soon be starting work to reindex every store that has been affected by this.
We apologise for the inconvenience this has caused and we appreciate your patience while work diligently to restore this service.
Some stores data in search is out of sync with the daa in their control panel. We will soon be starting work to reindex every store that has been affected by this.
We apologise for the inconvenience this has caused and we appreciate your patience while work diligently to restore this service.
Update
BigCommerce engineers have made some progress with the backlog but there are still a large number of jobs to update search indexes. We are working to clear this backlog as soon as possible.
Update
BigCommerce engineers are still working to process the backlog of indexing requests. There is no further update at this time.
Update
BigCommerce engineers have identified the issue. There is currently a large backlog of indexing tasks that we are now putting back into the search cluster. We endeavour to get this backlog cleared as soon as possible. Until this is completed, search results and faceted search pages will still have stale information.
Identified
Currently, our search infrastructure is experiencing issues. Storefront search results and Faceted Search functions are currently experiencing a delay receiving updates that have been made to products and pages in the Control Panel or via the API. BigCommerce engineers are currently working to resolve the backend search indexing issues and bring store fronts up to date.