BigCommerce engineers are seeing DNS successfully resolve globally. We do not believe at this time that there are any lingering issues but will continue monitoring.
Posted Feb 17, 2022 - 14:07 CST
Identified
BigCommerce Engineers have confirmed that due to an unplanned incident with the primary DNS provider for bigcommerce.com that there may be intermittent availability issues for visitors in certain locations when accessing bigcommerce.com. This may impact access to the BigCommerce API, BigCommerce websites, and content served over the BigCommerce CDN such as images, JavaScript, and stylesheets. BigCommerce Engineers are working with our DNS provider to have service returned to normal operations ASAP.
Posted Feb 17, 2022 - 13:25 CST
Investigating
BigCommerce Engineers are investigating reports of intermittent difficulty accessing the BigCommerce website and stores. At this time we do not believe there to be a BigCommerce platform availability issue, and are investigating what might appear to be a more broad Internet availability issue in some geographies. We will provide more information shortly.
Posted Feb 17, 2022 - 13:06 CST
This incident affected: Control Panel and Storefront.
