Webhooks Delay

Incident Report for BigCommerce

Resolved

Beginning at 15:00 UTC BigCommerce engineers were alerted to an increase in dispatch time for webhooks. Action was taken and the expected dispatch time has returned to normal levels. As of 18:00 UTC functionality has been restored.

Posted May 03, 2023 - 13:04 CDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 03, 2023 - 12:35 CDT

Identified

The issue has been identified and a fix is being implemented.

Posted May 03, 2023 - 11:40 CDT

Investigating

BigCommerce engineers are currently investigating an issue that is causing the delayed delivery of webhooks to a subset of stores. We will provide an update shortly.

Posted May 03, 2023 - 11:17 CDT

This incident affected: API & Webhooks.