Search is returning server errors for a subset of stores

Incident Report for BigCommerce

Resolved

This incident has been resolved.

Posted Oct 05, 2026 - 14:11 CDT

Update

Search errors are resolved, but we are addressing an indexing delay stemming from this incident. Recent changes for affected stores may take longer to appear in search.

Posted Oct 05, 2026 - 12:50 CDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 05, 2026 - 11:47 CDT

Identified

The issue has been identified and a fix is being implemented.

Posted Oct 05, 2026 - 11:45 CDT

Investigating

We are currently investigating this issue.

Posted Oct 05, 2026 - 11:40 CDT

This incident affected: Storefront.