Power outage in the Austin, Texas area: Customer Service phone support is offline

Incident Report for BigCommerce

Resolved

Power has been restored and our Customer Service center in Austin is back online.
Posted Mar 18, 2016 - 22:29 CDT

Update

Power is expected to be restored around 10:30 pm CDT.
Posted Mar 18, 2016 - 21:13 CDT

Identified

Our Customer Service center in Austin is offline due to a power outage in the area. Chat support is available here at http://support.bigcommerce.com.
Posted Mar 18, 2016 - 20:45 CDT
This incident affected: Client Services (Support Center).