Slow performance issues with a subset of BigCommerce stores

Incident Report for BigCommerce

Resolved

This incident has been resolved.

Posted Nov 11, 2019 - 21:10 CST

Monitoring

We have identified the issue and a fix has been implemented. We are currently monitoring the results and will provide an additional update shortly.

Posted Nov 11, 2019 - 21:02 CST

Identified

We have identified the issue and a fix is being implemented. We will provide an additional update shortly.

Posted Nov 11, 2019 - 21:00 CST

Investigating

We are currently investigating performance issues with a subset of BigCommerce stores

Posted Nov 11, 2019 - 20:56 CST

This incident affected: API & Webhooks, Control Panel, and Storefront.