Search Issues

Incident Report for BigCommerce

Resolved

BigCommerce Engineers have finished implementing and deploying a fix for the recent search issues.

Posted Apr 22, 2024 - 13:50 CDT

Update

BigCommerce engineers have deployed a fix for the majority of stores on our search platform. Remaining stores should be complete in the next 36 hours. We will provide an update if the timeline changes.

Posted Apr 21, 2024 - 21:37 CDT

Update

BigCommerce Engineers have identified and implemented a fix for the ongoing search issues which will take some time to apply to all impacted stores. We will continue applying the fix to affected stores throughout the day and night. We will provide regular updates on this matter.

Posted Apr 21, 2024 - 16:25 CDT

Update

BigCommerce Engineers have identified and implemented a fix for the ongoing search issues which will take some time to apply to all impacted stores. We will continue applying the fix to affected stores throughout the day and night. We will provide regular updates on this matter.

Posted Apr 21, 2024 - 12:07 CDT

Update

BigCommerce Engineers have identified and implemented a fix for the ongoing search issues which will take some time to apply to all impacted stores. We will continue applying the fix to affected stores throughout the day and night. We will provide regular updates on this matter.

Posted Apr 21, 2024 - 08:00 CDT

Update

BigCommerce Engineers have identified and implemented a fix for the ongoing search issues which will take some time to apply to all impacted stores. We will continue applying the fix to affected stores throughout the day and night. We will provide regular updates on this matter.

Posted Apr 21, 2024 - 04:03 CDT

Update

BigCommerce Engineers have identified and implemented a fix for the ongoing search issues which will take some time to apply to all impacted stores. We will continue applying the fix to affected stores throughout the day and night. We will provide regular updates on this matter.

Posted Apr 21, 2024 - 00:13 CDT

Update

BigCommerce Engineers have identified and implemented a fix for the ongoing search issues which will take some time to apply to all impacted stores. We will continue applying the fix to affected stores throughout the day and night. We will provide regular updates on this matter.

Posted Apr 20, 2024 - 20:24 CDT

Update

BigCommerce Engineers have identified and implemented a fix for the ongoing search issues which will take some time to apply to all impacted stores. We will continue applying the fix to affected stores throughout the day and night. We will provide regular updates on this matter.

Posted Apr 20, 2024 - 16:07 CDT

Update

BigCommerce Engineers have identified and implemented a fix for the ongoing search issues which will take some time to apply to all impacted stores. We will continue applying the fix to affected stores throughout the day and night. We will provide regular updates on this matter.

Posted Apr 20, 2024 - 12:05 CDT

Update

BigCommerce Engineers have identified and implemented a fix for the ongoing search issues which will take some time to apply to all impacted stores. We will continue applying the fix to affected stores throughout the day and night. We will provide regular updates on this matter

Posted Apr 20, 2024 - 08:05 CDT

Update

BigCommerce Engineers have identified and implemented a fix for the ongoing search issues which will take some time to apply to all impacted stores. We will continue applying the fix to affected stores throughout the day and night. We will provide regular updates on this matter

Posted Apr 20, 2024 - 04:07 CDT

Update

BigCommerce Engineers have identified and implemented a fix for the ongoing search issues which will take some time to apply to all impacted stores. We will continue applying the fix to affected stores throughout the day and night. We will provide regular updates on this matter

Posted Apr 20, 2024 - 00:07 CDT

Update

BigCommerce Engineers have identified and implemented a fix for the ongoing search issues which will take some time to apply to all impacted stores. We will continue applying the fix to affected stores throughout the day and night. We will provide regular updates on this matter.

Posted Apr 19, 2024 - 19:45 CDT

Update

BigCommerce Engineers have identified and implemented a fix for the ongoing search issues which will take some time to apply to all impacted stores. We will continue applying the fix to affected stores throughout the day and night. We will provide regular updates on this matter.

Posted Apr 19, 2024 - 16:15 CDT

Update

BigCommerce Engineers have identified and implemented a fix for the ongoing search issues which will take some time to apply to all impacted stores. We will continue applying the fix to affected stores throughout the day and night. We will provide regular updates on this matter.

Posted Apr 19, 2024 - 12:03 CDT

Update

BigCommerce Engineers have identified and implemented a fix for the ongoing search issues which will take some time to apply to all impacted stores. We will continue applying the fix to affected stores throughout the night. We will provide regular updates on this matter.

Posted Apr 19, 2024 - 08:08 CDT

Update

BigCommerce Engineers have identified and implemented a fix for the ongoing search issues which will take some time to apply to all impacted stores. We will continue applying the fix to affected stores throughout the night. We will provide regular updates on this matter.

Posted Apr 19, 2024 - 04:01 CDT

Update

BigCommerce Engineers have identified and implemented a fix for the ongoing search issues which will take some time to apply to all impacted stores. We will continue applying the fix to affected stores throughout the night. We will provide regular updates on this matter.

Posted Apr 19, 2024 - 00:06 CDT

Update

BigCommerce Engineers have identified and implemented a fix for the ongoing search issues which will take some time to apply to all impacted stores. We will continue applying the fix to affected stores throughout the night. We will provide regular updates on this matter.

Posted Apr 18, 2024 - 19:59 CDT

Update

BigCommerce Engineers have identified and implemented a fix for the ongoing search issues which will take some time to apply to all impacted stores. We will continue applying the fix to affected stores throughout the night. We will provide regular updates on this matter.

Posted Apr 18, 2024 - 16:18 CDT

Update

BigCommerce Engineers have identified and implemented a fix for the ongoing search issues which will take some time to apply to all impacted stores. We will continue applying the fix to affected stores throughout the night. We will provide regular updates on this matter.

Posted Apr 18, 2024 - 12:14 CDT

Update

BigCommerce Engineers have identified and implemented a fix for the ongoing search issues which will take some time to apply to all impacted stores. We will continue applying the fix to affected stores throughout the night. We will provide regular updates on this matter.

Posted Apr 18, 2024 - 07:40 CDT

Update

BigCommerce Engineers have identified and implemented a fix for the ongoing search issues which will take some time to apply to all impacted stores. We will continue applying the fix to affected stores throughout the night. We will provide regular updates on this matter.

Posted Apr 18, 2024 - 03:35 CDT

Update

BigCommerce Engineers have identified and implemented a fix for the ongoing search issues which will take some time to apply to all impacted stores. We will continue applying the fix to affected stores throughout the night. We will provide regular updates on this matter.

Posted Apr 17, 2024 - 23:35 CDT

Update

BigCommerce Engineers have identified and implemented a fix for the ongoing search issues which will take some time to apply to all impacted stores. We will continue applying the fix to affected stores throughout the night. We will provide regular updates on this matter

Posted Apr 17, 2024 - 19:36 CDT

Update

We are continuing to work on a fix for this issue.

Posted Apr 17, 2024 - 18:23 CDT

Update

We are continuing to work on a fix for this issue.

Posted Apr 17, 2024 - 17:29 CDT

Identified

BigCommerce Engineers have identified an issue impacting the accuracy of storefront search functionality for a subset of stores and are working on a resolution.

Posted Apr 17, 2024 - 16:30 CDT

This incident affected: Storefront.