Subset of stores unavailable due to database cluster issue

Incident Report for BigCommerce

Resolved

This incident has been resolved.
Posted Oct 27, 2015 - 05:31 CDT

Monitoring

The database cluster is now performing normally.
Posted Oct 27, 2015 - 05:19 CDT

Identified

Bigcommerce engineers have identified an issue with a single database cluster in one datacenter. A fix is underway. A subset of stores is unavailable at this time.
Posted Oct 27, 2015 - 05:15 CDT
This incident affected: API & Webhooks, Control Panel, and Storefront.
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