Issues creating shipping labels
Incident
Report for BigCommerce
Resolved
BigCommerce engineers observed an issue with a subset of stores beginning at approximately 4:05 AM UTC, which prevented the creation of Endicia shipping labels. The issue was resolved at 10:48PM UTC and all services are fully operational.
Monitoring
A fix has been implemented and we are monitoring the results.
Update
We are continuing to work on a fix for this issue.
Identified
The issue has been identified and a fix is being implemented.
Investigating
BigCommerce engineers are currently investigating an issue where a subset of stores are unable to create Endicia shipping labels via the store control panel.
This incident affected: Control Panel.