Site Availability - Database connections

Incident Report for BigCommerce

Resolved

This incident has been resolved.

Posted Jun 04, 2015 - 11:09 CDT

Monitoring

Store performance has returned to normal levels and database issues have recovered. Bigcommerce engineers will continue to monitor the health of the systems to ensure their stability.

Posted Jun 04, 2015 - 10:43 CDT

Investigating

Bigcommerce System Engineers have been alerted to an availability issue with a single database cluster. Investigations are under way to identify the cause.

Posted Jun 04, 2015 - 10:28 CDT

This incident affected: API & Webhooks, Control Panel, and Storefront.