Increased Error Rate
Incident
Report for BigCommerce
Resolved
This incident has been resolved.
Monitoring
BigCommerce engineers have implemented a workaround and all BigCommerce stores are up and operational.
An earlier status update for this incident mentioned that payment processing across the BigCommerce platform may have also been experiencing intermittent issues. Upon further investigation, BigCommerce engineers have since confirmed that there was no impact to payment processing across the platform for the duration of this incident.
An earlier status update for this incident mentioned that payment processing across the BigCommerce platform may have also been experiencing intermittent issues. Upon further investigation, BigCommerce engineers have since confirmed that there was no impact to payment processing across the platform for the duration of this incident.
Update
BigCommerce engineers have implemented a fix and access to most services has returned to normal operations. Some merchants may still be experiencing intermittent issues. A workaround is being deployed that should fully resolve this issue.
Update
All payments for shoppers are now operational.
Update
BigCommerce engineers have identified that this issue may also be impacting the ability to process payments for some shoppers. We are continuing to work to restore service ASAP.
Identified
BigCommerce engineers have identified an issue which is preventing BigCommerce merchants from accessing their store control panel, the BigCommerce API, and the BigCommerce website. We are working to restore service ASAP.
Investigating
Engineers are investigating reports of increased errors to the BigCommerce API. We will have another update when we know more.
This incident affected: API & Webhooks, Checkout & Payment Processing, and Control Panel.