Store availability issue
Incident
Report for BigCommerce
Resolved
This incident has been resolved.
Monitoring
Bigcommerce Systems Engineers have resolved the earlier routing issues and will continue to monitor the system for stability.
Update
Bigcommerce Systems Engineers are continuing to work with our network provider to restore service to the few remaining stores that are currently down. We will provide an update as soon as the routing issue has been resolved.
Update
Bigcommerce Systems Engineers have confirmed that a large portion of the small subset of stores previously affected by the routing issue with our network provider have come back online. At this time we are bringing the last few stores back online, and will update when we have confirmed that service has returned to expected levels.
Update
Bigcommerce Systems Engineers are currently bringing stores back online in batches, we should have all stores back online in a short while.
Update
Bigcommerce Systems Engineers continue to work with our network provider to rectify the routing issue affecting a small subset of our clients. We are in communication with our provider and expect to have this resolved as soon as possible.
Update
Bigcommerce Systems Engineers continue to work with our network provider to resolve the ongoing routing issue affecting a small subset of our clients. We will provide status updates here as soon as possible.
Update
Bigcommerce Systems Engineers are continuing to work with our network provider to correct the outing issue causing an outage for a small subset of stores.
Identified
We have identified an issue with network routing for a small subset of stores. Affected stores are currently unable to gain access to the Storefront, Control Panel or the API. We are currently working to resolve the issue and will have an update shortly.
Investigating
We are getting reports that some stores are currently unavailable. We are currently investigating the issue.