Search and Faceted Search Slow

Incident Report for BigCommerce

Resolved

Search / Faceted Search is now fully operational again for all stores.

Posted May 30, 2018 - 17:26 CDT

Update

BigCommerce engineers are working on deploying a fix. During this time, search will be unavailable for a small subset of stores.

Posted May 30, 2018 - 17:06 CDT

Identified

BigCommerce engineers have identified the issue and are working to resolve it as quickly as possible.

Posted May 30, 2018 - 16:46 CDT

Investigating

Currently, our search infrastructure is experiencing issues. BigCommerce engineers are investigating slowness or unavailability of search features. We will update with our findings shortly.

Posted May 30, 2018 - 16:20 CDT