Intermittent Availability Issues

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Status

Incident Report for BigCommerce

Resolved

BigCommerce Engineers identified an issue affecting all services beginning at 19:49 UTC and ending at 20:02 UTC. This behavior impacted api, storefront, and payment requests for this duration. BigCommerce Engineers have mitigated the root cause of the issue and all services are now available.

Posted Oct 04, 2024 - 14:26 CDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 04, 2024 - 14:09 CDT

Update

We are continuing to investigate this issue.

Posted Oct 04, 2024 - 14:05 CDT

Update

We are continuing to investigate this issue.

Posted Oct 04, 2024 - 14:04 CDT

Investigating

BigCommerce engineers are currently investigating intermittent availability issues with a subset of stores. We will provide an update shortly.

Posted Oct 04, 2024 - 13:57 CDT

This incident affected: API & Webhooks, Control Panel, and Storefront.