Platform outage

Incident Report for BigCommerce

Resolved

All response times are still at expected levels. We apologize for the interruption.
Posted Feb 04, 2019 - 09:25 CST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Feb 04, 2019 - 09:18 CST

Update

All services are recovering. Most functions are still slower than normal. We are working to fully restore response times to expected levels.
Posted Feb 04, 2019 - 09:11 CST

Identified

The issue has been identified and a fix is being implemented.
Posted Feb 04, 2019 - 09:08 CST

Investigating

Most BigCommerce platform services are down. BigCommerce engineers are working to fix.
Posted Feb 04, 2019 - 08:57 CST
This incident affected: API & Webhooks, Control Panel, and Storefront.
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