Card payment issues for Bank of New Zealand provider (3DS)

Incident Report for BigCommerce

Resolved

This issue has now been resolved.

Posted Jun 17, 2026 - 01:47 CDT

Identified

The issue has been identified and a fix is being implemented.

Posted Jun 17, 2026 - 01:42 CDT

Investigating

BigCommerce engineers are currently investigating an issue affecting credit card payments for cardholders using Bank of New Zealand (BNZ) provider, particularly during 3D Secure (3DS) authentication. Affected shoppers may be unable to complete checkout on impacted stores.

Posted Jun 17, 2026 - 01:25 CDT

This incident affected: Checkout & Payment Processing.