Slow response times from file cache

Incident Report for BigCommerce

Resolved

This incident has been resolved.
Posted Aug 11, 2015 - 19:14 CDT

Monitoring

Response times for our file caching infrastructure have returned to normal. We will continue monitoring for any recurrence.
Posted Aug 11, 2015 - 15:59 CDT

Identified

We are seeing higher than normal response times from our file caching infrastructure. Our engineers are taking remedial action to fix.
Posted Aug 11, 2015 - 15:53 CDT
This incident affected: API & Webhooks, Control Panel, and Storefront.