Webhook Delivery Delays

Incident Report for BigCommerce

Resolved

The backlog of outstanding webhooks deliveries have been processed and the service is operating normally.

Posted Jan 11, 2020 - 22:32 CST

Monitoring

BigCommerce engineers have implemented a fix and will continue monitoring. We are continuing to process the backlog and expect it to clear over the next few hours.

Posted Jan 11, 2020 - 10:03 CST

Identified

The issue has been identified and a fix is being implemented.

Posted Jan 11, 2020 - 09:30 CST

Update

We are continuing to investigate this issue.

Posted Jan 11, 2020 - 08:35 CST

Investigating

BigCommerce engineers are currently investigating intermittent delays with webhook delivery. We will provide an update shortly.

Posted Jan 11, 2020 - 08:34 CST