Brief network glitches in a single data center

Incident Report for BigCommerce

Resolved

This incident has been resolved.
Posted Jul 07, 2017 - 05:27 CDT

Monitoring

We have now been 40 minutes since the last interruption. Our network provider has indicated they believe they have mitigated the issue. Our engineers will be monitoring for a recurrence of issues should they happen.
Posted Jul 07, 2017 - 05:07 CDT

Identified

Our networking provider had an unplanned emergency maintenance. There have been sporadic one minute outages in a single data center. The maintenance is now finished but they continue to experience brief connectivity interruptions. We will update the page when we receive more information from our network provider. The impact of these interruptions has been about one minute of degraded performance every 30 minutes.
Posted Jul 07, 2017 - 03:56 CDT
This incident affected: API & Webhooks, Control Panel, and Storefront.
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