Increased response time for Search requests

Incident Report for BigCommerce

Resolved

This incident has been resolved.
Posted Sep 16, 2019 - 12:59 CDT

Monitoring

Control Panel search response times have returned to normal. However, we will be monitoring in case there is a regression in performance.
Posted Sep 16, 2019 - 12:48 CDT

Update

Response times have returned to expected values for Storefront Search and Faceted Search for the past 30 minutes. Engineers are still working to improve response times for Control Panel Search.
Posted Sep 16, 2019 - 12:38 CDT

Update

Engineers continue to implement a fix and we are seeing search response times improving.
Posted Sep 16, 2019 - 11:54 CDT

Identified

The issue has been identified and a fix is being implemented.
Posted Sep 16, 2019 - 11:21 CDT

Investigating

BigCommerce engineers are investigating slower than normal responses for Search requests.
Posted Sep 16, 2019 - 11:03 CDT
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