Increased response time for Search requests
Incident
Report for BigCommerce
Resolved
This incident has been resolved.
Monitoring
Control Panel search response times have returned to normal. However, we will be monitoring in case there is a regression in performance.
Update
Response times have returned to expected values for Storefront Search and Faceted Search for the past 30 minutes. Engineers are still working to improve response times for Control Panel Search.
Update
Engineers continue to implement a fix and we are seeing search response times improving.
Identified
The issue has been identified and a fix is being implemented.
Investigating
BigCommerce engineers are investigating slower than normal responses for Search requests.