Availability issue with a small subset of BigCommerce stores

Incident Report for BigCommerce

Resolved

This incident has been resolved.
Posted Sep 03, 2020 - 18:08 CDT

Monitoring

BigCommerce engineers have implemented a fix and are monitoring the results. We will continue monitoring the issue.
Posted Sep 03, 2020 - 18:01 CDT

Investigating

BigCommerce engineers are investigating a database availability issue with a subset of stores. We will provide more information shortly.
Posted Sep 03, 2020 - 17:57 CDT
This incident affected: Storefront.