Delayed product updates in storefront search

Incident Report for BigCommerce

Resolved

Commerce engineers identified and mitigated an issue where a backlog of CRUD operations in entities delayed changes from appearing in storefront for up to 32 minutes . Between approximately 4:15 PM and 5:00 PM CT, merchants may have seen a delay in catalog updates. The backlog has cleared and the issue is now resolved.

Posted Oct 15, 2026 - 17:14 CDT

This incident affected: Storefront.