Availability Issues

Incident Report for BigCommerce

Resolved

Between 9:24 and 9:40, UTC BigCommerce engineers identified availability issues during the patching/maintenance of a single database cluster in its fleet, impacting a subset of merchants. During this period, services could perform read operations against the affected database cluster, however, write operations would have failed. Bigcommerce engineers have since brought the impacted database server back online to resolve the concern, and merchants should no longer be experiencing availability issues.

Posted May 18, 2022 - 04:30 CDT