Availability issues with BigCommerce stores

Incident Report for BigCommerce

Resolved

The issue impacting response times for a subset of stores has been resolved.

Posted Sep 04, 2019 - 21:23 CDT

Update

We are continuing to monitor for any further issues.

Posted Sep 04, 2019 - 21:19 CDT

Update

We are continuing to monitor for any further issues.

Posted Sep 04, 2019 - 21:15 CDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 04, 2019 - 21:13 CDT

Identified

The issue has been identified and a fix is being implemented.

Posted Sep 04, 2019 - 21:13 CDT

Investigating

BigCommerce engineers are investigating availability issues with a sub-set of stores. We will update shortly with our findings.

Posted Sep 04, 2019 - 21:06 CDT

This incident affected: API & Webhooks, Control Panel, and Storefront.