Phone System Degradation

Incident Report for BigCommerce

Resolved

Our provider has resolved the issue and all channels are now operating normally.
Posted Apr 21, 2020 - 11:03 CDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Apr 21, 2020 - 10:26 CDT

Identified

Our phone provider has identified the issue and is working to implement a resolution. Please use our chat and web case queues until the issue can be resolved.
Posted Apr 21, 2020 - 10:04 CDT

Investigating

Our phone system is currently experiencing technical issues preventing some agents from answering calls. We are currently working with our phone provider to remedy this, but in the interim please note our live chat and web case queues are available.
Posted Apr 21, 2020 - 09:40 CDT
This incident affected: Client Services (Support Center).
← Current Status Powered by Atlassian Statuspage