Increased response times
Incident
Report for BigCommerce
Resolved
This incident has been resolved.
Monitoring
The fix has worked as expected and response times have returned to normal. We will monitor for recurrence.
Update
Response times are mainly back to normal, but there will be a few additional spikes in response time as we clear the issue.
Update
Engineers are continuing to fix the issues surrounding increased response times.
Update
Response times are still slightly elevated. Engineers are working to restore to expected response times.
Identified
Response times increased due to an unexpected side-effect of software deployment. Response times are returning to normal.
This incident affected: API & Webhooks, Control Panel, and Storefront.