Update - We are continuing to investigate this issue.
Sep 12, 2025 - 17:22 CDT
Sep 12, 2025 - 17:22 CDT
Investigating - Commerce Engineering is aware of a loss in CAPI Eventing across the platform. We have actively engaged the Meta Dev Team to help us get these events back online as fast as possible. Meta Pixel events are still functional.
Sep 12, 2025 - 17:17 CDT
Sep 12, 2025 - 17:17 CDT
About This Site
Store reliability is important to us at BigCommerce. We monitor the health of our product both internally and through 3rd-party services. If there is a disruption in service to your store or any of the BigCommerce-operated services, our engineers will update the notes here. We may not post notices here for short-duration issues or issues that only impact a small number of stores.
API & Webhooks
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Operational
Checkout & Payment Processing
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Operational
Control Panel
?
Operational
Email
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Operational
Reporting & Analytics
?
Partial Outage
Storefront
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Operational
Client Services
Operational
Client Portal
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Operational
Support Center
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Operational
B2B Edition
Operational
B2B Edition - API
Operational
B2B Edition - Dashboard
Operational
B2B Edition - Buyers Portal
Operational
3rd Party Services
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Operational
Avalara
Operational
Braintree
Operational
Braintree PayPal Processing
Operational
Stripe
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance