BigCommerce Status

All Systems Operational

About This Site

Store reliability is important to us at BigCommerce. We monitor the health of our product both internally and through 3rd-party services. If there is a disruption in service to your store or any of the BigCommerce-operated services, our engineers will update the notes here. We may not post notices here for short-duration issues or issues that only impact a small number of stores.

API & Webhooks Operational

Checkout & Payment Processing Operational

Control Panel Operational

Email Operational

Reporting & Analytics Operational

Storefront Operational

Client Services Operational

Client Portal Operational

Support Center Operational

B2B Edition Operational

B2B Edition - API Operational

B2B Edition - Dashboard Operational

B2B Edition - Buyers Portal Operational

3rd Party Services Operational

Avalara Operational

Braintree Operational

Braintree PayPal Processing Operational

Stripe Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Storefront Response Time

Fetching

API Response Time

Fetching

Past Incidents

Jan 2, 2026

No incidents reported today.

Jan 1, 2026

No incidents reported.

Dec 31, 2025

No incidents reported.

Dec 30, 2025

Intermittent Availability Issues

Resolved - This incident has been resolved.
Dec 30, 08:18 CST

Monitoring - All stores are now accessible
Dec 30, 06:50 CST

Update - We have restored service for approximately 50% of affected stores, and are working on restoring service for the remaining stores.
Dec 30, 06:41 CST

Identified - The issue has been identified and a fix is being implemented.
Dec 30, 06:26 CST

Update - We are continuing to investigate this issue.
Dec 30, 06:07 CST

Investigating - BigCommerce engineers are currently investigating intermittent availability issues with a subset of stores in the US region. We will provide an update shortly.
Dec 30, 05:41 CST

Dec 29, 2025

No incidents reported.

Dec 28, 2025

Cannot reach checkout payment step

Resolved - Commerce engineers have identified the issue and rolled out a fix for it, we have verified the functionality has been restored.
Dec 28, 21:21 CST

Investigating - Commerce engineers have received reports of some customers experiencing issues with payment setup during checkout, we're investigating the issue
Dec 28, 21:00 CST

Dec 27, 2025

No incidents reported.

Dec 26, 2025

No incidents reported.

Dec 25, 2025

Failed GraphQL Logins

Resolved - This incident has been resolved.
Dec 25, 13:00 CST

Update - We are continuing to work on a fix for this issue.
Dec 25, 11:15 CST

Identified - Commerce engineers have received reports of some customers experiencing issues with login via GraphQL. The problematic release has been identified and a fix is being tested.
Dec 25, 11:06 CST

Dec 24, 2025

No incidents reported.

Dec 23, 2025

No incidents reported.

Dec 22, 2025

Payments with Authorize.net

Resolved - This incident has been resolved.
Dec 22, 09:55 CST

Identified - The issue has been identified and a fix is being implemented.
Dec 22, 09:51 CST

Investigating - Commerce engineers are investigating reports of payment processing issues when using Authorize.net for a subset of stores
Dec 22, 09:43 CST

Dec 21, 2025

No incidents reported.

Dec 20, 2025

No incidents reported.

Dec 19, 2025

No incidents reported.